EQUITABLE COMPLAINT SYSTEM
We share a complete package of tools and training needed to implement a universal, equitable complaint system compatible with existing legal and restorative frameworks.
Know your system works for all.
Know your system works for all.
Included: Leadership prep, employee training, ability to customize, all documents and materials, record-keeping capacity
Time Frame: Four months or less
Recommended: Organizations with 15 or more employees, to complete 6 months prior to Equity Assessment
Time Frame: Four months or less
Recommended: Organizations with 15 or more employees, to complete 6 months prior to Equity Assessment
COMMUNITY ADJUDICATOR SERVICES
For organizations and individuals, we offer a network of community Adjudicators trained in a community version of the Complaint System as a crucial step before external complaints. Because it works.
Included: Review of all documents, interviews with both parties, two opportunities to resolve, anonymous peer review case review as needed, specific recommendations, record-keeping capacity
Time Frame: One month or less
Recommended: To exhaust all internal complaint systems, gather documentation
Time Frame: One month or less
Recommended: To exhaust all internal complaint systems, gather documentation
EQUITY EVALUATION SERVICES
Participate in the ONLY equity assessment tool created with over 500 years of combined experience and evaluated by a community of most affected. Invest time and resource with confidence from community.
Included: Survey administration, three community Evaluators, Consultant Referral Service based on results
Time Frame: Two months or less
Recommended: Organizations of any size, field, sector, or geography
Time Frame: Two months or less
Recommended: Organizations of any size, field, sector, or geography
ORIGIN STORY Creation contributors: 39 Years of combined experience: 506 Months of creation review: 18 Non-white Contributors: 81% Women and Trans Contributors: 67% |
PROCESS OVERVIEW Surveys: 2 (Admin, and for All) Time required: 30 - 45 minutes Number of Evaluators: 3 Evaluators' combined experience: 20 yrs Considered complete: 10 + 30% of total |
THE RESULTS # of Organizations' Principles used: 34 Equity Factors (focus areas): 4 % of narrative-based feedback: 95% Results in hand: 2 months or less |